Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information.
Your Privacy Matters
At EJA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform. By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
Personal Information
- Name, email address, phone number
- Profile information and preferences
- Payment and billing information
- Government-issued identification (for verification)
Usage Information
- Pages visited and actions taken
- Search queries and preferences
- Device and browser information
- IP address and location data
2. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To provide, maintain, and improve our platform and services.
- Booking Processing: To process bookings, payments, and manage reservations.
- Communication: To send booking confirmations, updates, and support messages.
- Security: To verify identities, prevent fraud, and ensure platform security.
- Personalization: To personalize your experience and show relevant content.
- Analytics: To analyze usage patterns and improve our services.
3. Data Sharing & Disclosure
We are committed to protecting your privacy and do not sell your personal information. We may share your data in the following circumstances:
When We Share
- With hosts to facilitate bookings
- With payment processors for transactions
- With service providers who assist our operations
- When required by law or legal process
We Never Share
- Your personal information with third-party advertisers
- Your data for marketing purposes without consent
- Sensitive information unless legally required
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit and at rest using SSL/TLS protocols.
- Access Controls: Strict access controls limit who can access your personal information.
- Regular Audits: We conduct regular security audits and assessments.
- Incident Response: We have procedures in place to respond to security incidents.
Security Commitment: We continuously monitor and update our security measures to protect against emerging threats.
5. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent at any time
- Complaint: Lodge a complaint with authorities
To exercise these rights: Contact us at privacy@eja.com. We will respond to your request within 30 days.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws:
- We will notify you of significant changes via email or platform notification.
- Updated policies will be posted on this page with a new effective date.
- Continued use of the platform constitutes acceptance of the updated policy.
7. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Privacy Inquiries
privacy@eja.com
Data Protection Officer
dpo@eja.com
Last updated: December 2024