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Frequently Asked Questions
How do I book a homestay?
Booking a homestay is easy! Simply search for your destination, select your dates, choose your preferred property, and complete the booking process. You can pay securely online and receive instant confirmation.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking through your account dashboard. Cancellation policies vary by property and are clearly stated during the booking process. Most properties offer free cancellation up to 24-48 hours before check-in.
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and digital wallets including Paytm, Google Pay, and PhonePe. All payments are processed securely through our trusted payment partners.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption and work with trusted payment gateways like Razorpay to ensure your payment information is always secure and protected.
How do I create an account?
Creating an account is simple! Click the "Sign Up" button in the top right corner, enter your email address, create a password, and verify your email. You can also sign up using your Google or Facebook account.
I forgot my password. How do I reset it?
Click on "Sign In" and then "Forgot Password?" Enter your email address, and we'll send you a secure link to reset your password. The link will expire after 24 hours for security.
How do you verify hosts and properties?
We have a comprehensive verification process for all hosts and properties. This includes identity verification, property inspections, background checks, and guest reviews. We also have a 24/7 support team to ensure your safety.
What if I have an emergency during my stay?
In case of an emergency, you can contact our 24/7 support team immediately. We also provide emergency contact numbers for each property and have local support available in most areas.
The website is not loading properly. What should I do?
Try refreshing the page or clearing your browser cache. If the issue persists, try using a different browser or device. You can also contact our technical support team for immediate assistance.
How do I contact customer support?
You can reach our customer support team through multiple channels: phone (+91 8976662177), email (support@ejahomestay.com), WhatsApp, or live chat. We're available 24/7 to help you.
Popular Topics
Booking Guide
Learn how to book your perfect homestay with our step-by-step guide.
Payment & Refunds
Everything you need to know about payments, refunds, and cancellations.
Safety & Security
Learn about our safety measures and how we protect our guests.
Account Management
Manage your account, update preferences, and view booking history.
Property Information
Find detailed information about our properties and amenities.
Technical Support
Get help with website issues, app problems, and technical questions.
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Our customer support team is here to help you 24/7. Don't hesitate to reach out if you can't find the answer you're looking for.
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